You may want to try running Scanpst the Microsoft Inbox Repair tool and see if that makes a difference. In that case moving the PST files will result in the user not seeing any of their emails.Īre the PST files larger than the undocumented Microsoft recommended max size of 1.5GB? I've seen instances where PST files cause Outlook to crash, as well as, messages within PST files. Depending on how the email is setup on the computer, the emails may be removed from the server after they are downloaded locally to the computer. I believe that IMAP and POP3 emails are stored locally in PST files. Do you think that will make a difference? Now, you mention OST files, which means that in those instances, they were using MS Exchange. Easiest test for that is to go into the C:\users\ username\AppData\Local\Microsoft folder and move the Outlook folder onto the desktop then launch Outlook and let it download the settings / email again.
I've seen instances where the OST and offline settings files cause Outlook to crash.
There is not a ton of software or processes running in the background to bog down the user's computer.Do other Office products crash on that machine? Do you run Outlook in Cached mode? This happens on both laptops and desktops. Log Name: Application Source: Application Error Date: 12:49:52 AM Event ID: 1000 Task Category: (100) Level. All operating machines are using Windows 7. For the past two months or so I have been getting this error along with a couple of freezes. Multiple user's in that building report having this specific issue that the one user I am working with now is reporting the faint white screen "not I did not stay more than a hour and a half (may need to stay there all day to replicate).
An excellent general source to start with is the Windows 10 and Windows Server 2016 security auditing and monitoring reference. The same event ID may be used by different sources to identify unrelated occurrences.
I took my laptop over to their location/building and tried to replicate the issue myself and I was not able toĭo so. Event IDs are unique per source but are not globally unique. This user does not have administrative rights. To accessing information only on the network drive though, already tried that scenario. Our user's have a network drive (home drive) located about two blocks away at my location. This problem happens both on wireless and docked plugged into the LAN. The user goes into his Microsoft Project open project and makes some changes, highlights some cells and goes to make some changes and then the faint white screen comes up with the "Not Responding" Log Name: Application - Source: Application Error - Event ID: 1000 - Level: Error - User: N/A - Logged: (Today) - Task Category - (100) - Keywords: Classic - Computer: (Computer work.) 16915, time stamp: 0x4ec49cafįaulting application start time: 0x01cdb9007f27256fįaulting application path: C:\Program Files\Microsoft Office\OFFICE11\WINPROJ.EXEįaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll 1529, time stamp 0x465bf9b1įaulting module name: ntdll.dll, version. Cause This issue occurs because errors are handled incorrectly when the ProfileManager component rebuilds the user profile cache. The even viewer log error details are as follows:įaulting application name: WINPROJ.EXE, version. Additionally, event ID 1000 is logged in the Application log.
I have looked into the user's PC and they are not running extra programs in the background or services that would bog down the PC overall. This error seems to happen while the user is only working within Microsoft Office applications, mostly within Microsoft Project (That is the main application that this user works with everyday). ThisĮrror freezes the user's PC from 30 seconds to 1 minute. I have come across a user having a problem with a faint white screen coming over their whole screen with the "Not Responding" error on top of the current open window above the address bar.